Return Policy
This return policy applies to Insure Desk digital subscriptions and related service purchases.
Digital Service Notice
Insure Desk is a software service delivered digitally. Because no physical goods are shipped, traditional product returns do not apply in the same way they do for physical merchandise.
Refund Eligibility
If you believe you were charged incorrectly, experienced duplicate billing, or were billed after cancellation in error, contact Insure Desk as soon as possible for review.
Approved Refund Cases
- Duplicate or accidental payments
- Billing errors caused by system or processing issues
- Refunds required by applicable law
Non-Returnable Services
Because Insure Desk provides immediate digital access to the platform, completed billing periods, consumed services, and setup or onboarding work may not be refundable unless required by law or a written agreement states otherwise.
Request Window
Refund or return-related requests should be submitted promptly after the charge appears, ideally within 7 days of the billing event so the issue can be reviewed efficiently.
Processing Time
If a refund is approved, the amount is typically returned through the original payment method. Processing time may vary based on your bank or payment provider.
How to Request Review
Use the Contact Us page and include the account email, company name, payment date, and a short explanation of the issue so the billing team can investigate.